Frequently Asked Questions – T & H Wreckers

We’ve put together answers to the most common questions our customers ask about used car parts, shipping, warranties, and more. If you can’t find your answer here, please contact our team — we’re happy to help.

🚗 What types of vehicles do you wreck?

We specialise in Japanese makes including Toyota, Subaru, Suzuki, Mazda, Mitsubishi, and Honda. We also carry a selection of European and Korean vehicle parts. Our inventory changes daily — check our online store for the latest stock.

🧩 Are all your parts tested?

Yes. All major components (like engines, transmissions, alternators, and starter motors) are tested prior to removal. We also provide running engine videos on our YouTube channel so you can see them working before purchase.

🕐 How long does shipping take?

Most orders are dispatched within 1–2 business days. Metro VIC deliveries arrive in 1–2 days, while interstate deliveries can take 2–6 days depending on the courier. For full details, see our Shipping & Delivery Policy.

📦 Can I pick up my order in person?

Absolutely! You can choose “Pickup” during checkout or contact us to reserve a part for collection. We’re located at 78–80 Horne Street, Campbellfield VIC. Check our Shipping Policy for pickup times and instructions.

🔁 What if the part doesn’t fit or I change my mind?

No refunds are provided, but we issue credit notes within 14 days of purchase with the original invoice. Please review our Returns & Refunds Policy for full details.

🛠️ What warranty do you provide on parts?

All engines and transmissions come with a 90-day parts-only warranty (30 days for fleet vehicles such as Uber). Electrical items carry a 14-day replacement warranty. For complete terms and conditions, see our Warranty & Returns Policy.

💳 What payment methods do you accept?

We accept major credit and debit cards, PayPal, bank transfers, and cash on pickup. eBay payments are processed securely through our official eBay store.

💬 How do I contact T & H Wreckers?

You can call us on (03) 9357 1435, email sales@thwreckers.com.au, or visit our Contact Page for directions and business hours.

⚡ Do you sell parts online or just in-store?

We sell parts through our website, in-store at Campbellfield, and via our eBay store. You can also message us via Facebook Marketplace.

🔧 Do you offer installation services?

Yes — our partner workshop, T & H Auto Repairs, provides mechanical installation for engines, transmissions, brakes, and more. Contact us to book a fitting or quote.